Pand.ai means clever in the Malay language. As our name suggests, Pand.ai specializes in developing smart AI-chatbots for the finance industry that helps with
– accelerating leads generation
– automating customer service
– boosting sales productivity
Founded in Singapore in 2016, Pand.ai is privileged to be currently serving Fortune 500 financial institutions including Schroders, Allianz, Great Eastern Tokio Marine Insurance, East Spring and others to launch many first-of-its-kind industry and award-winning chatbots across Asia.
Pand.ai technology focuses on the understanding of natural languages in SEA including shorthand texting, local slangs and financial nuances. To stay ahead in this very competitive space, Pand.ai does so by continuously improving on the proprietary AI/ machine learning technology- Natural Language Processing (NLP) engine by combining the commercialisation of latest academic research and innovation of engineering capabilities. For example, last year, Pand.ai was one of the first in the region to deploy the cutting-edge Transfer-Learning based NLP chatbots commercially with our client, Great Eastern Life Insurance, that promises to cut error rate for intent classification, an important parameter to measure the model’s accuracy by 25%.
Complimenting the AI technology for an effective digital engagement are other engineering capabilities such as:
-Multi-Lingual AI (English, Chinese, Bahasa Malaysia and soon, Thai)
-Multi-Platform (Facebook Messenger, Slack, Line, Web WIdget)
-Bot to Bot ecosystem
-Real-time data visualisation
Awards and recognitions garnered by Pand.ai include:
– Top 50 InsurTech Leaders, Asia/ Pacific 2020 by International Data Corporation (IDC)
– SIngapore Fintech Festival (SFF) 2019, Top 40 fintech finalist by Monetary Authority of SIngapore (MAS)
– Most Scalable Collaboration 2018 by Singapore International Chamber of Commerce (SICC)
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>> Examples of tasks that RPA can help with:
– “Copy and Paste” into various systems
– Data entry and compilation
– Survey result collation
– Performing system checks
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